Privacy request
Request data deletion or access
Vivintage does not currently offer public accounts. This form is for information submitted through Vivintage support, product feedback, or the Pro waitlist.
What this request covers
We use the email address you provide to locate support, feedback, and Pro waitlist submissions associated with it. This route does not delete information stored only on your device, such as local saved searches, favourites, or your selected theme. You can clear those by removing Vivintage app or browser data on the device.
How the request is handled
- Submit the request using the form below.
- Vivintage verifies control of the email address before locating matching submissions.
- After verification, Vivintage deletes or exports matching form submissions and reviews associated support email copies.
- Vivintage retains only the minimum request-record details needed for the approved retention period or a legal obligation.
Requests are handled manually. Vivintage aims to acknowledge a request within 10 business days and provide an outcome or status update within 30 days after identity verification. These are targets, not a promise of immediate deletion.
Current account status
The current app has no public account registration or in-app account deletion flow. If Vivintage later introduces accounts, an in-app deletion route must be implemented and documented before that feature is released.